Case study

Laboratory for Information & Decisions Systems

Client: MIT Laboratory for Information & Decisions Systems

Services: information architecture, usability testing

One of MIT’s major interdepartmental research centers, LIDS’ online presence predominantly serves its internal audience. But it's existing site was challenged to serve its increasingly mobile presence and address the needs of its desktop users.

I worked with LIDS’s excellent internal communications team to create a new information architecure that would meet their challenges. I built an interactive model of the site we determined would best suit their needs, and we collaboratively carried out usabilitry testing with their users that confirmed or challenged our proposed new structure.

This model and its documentation was then incorporated into an RFP that was sent to selected MIT partner vendors. After reviewing the bids, I recommended the final set of vendors with whom the client worked to design, develop, and deliver the new LIDS site.

Desiger: Alphabetica; developer: Penzias.